Analysis and redesign of workflow within and between enterprises.

Identify Improvement Opportunities.

Redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.

Identify all the processes in an organization and prioritize them in order of redesign urgency.

Focus on People, Process, Technology.

Produce customer-oriented results in support of the organization's objectives.

Plan and manage changes (Change Management).

Develop and communicate vision of improved process.

Identify and execute action plan.

Define, measure and report key KPI.

Industry trends, volume impact analysis

Capacity to view the organization as a whole

Ability to focus on end-customers

Ability to challenge fundamental assumptions

Courage to deliver and venture into unknown areas

Ability to assume individual and collective responsibility