Account Management and Service Delivery functions for Investment Banking specifically experience in derivatives.

Contribute to the development of short- and long-term strategic business goals for the account while working together with the client.

Lead opportunity identification and analysis teams.

Plan Operations 'Ramp up' in line with Transition / Hiring plans.

Ensure smooth and successful transitioning of processes to offshore location.

Work with client and HR to identify and implement training needs within the group.

To be a key member of relevant Client Global Operations Management Teams, e.g., Global Cash Equity Operations. Will be expected to attend Client Offsites and management meetings as the company’s Lead.

Structure and deliver a multi-year process excellence program for client engagement.

Participate in client’s Front to Back change and re-engineering initiatives.

Create a second line of leadership by mentoring team members to scale to a higher role.

Manage attrition percentage by implementing good people practices which will increase employee morale. Create appropriate Retention strategies.

Focus on maximizing Customer Experience while optimizing costs.

To ensure that the process meets client matrices, such as CSAT, Quality, etc., by using a Balanced Score Card.

Provide functional support and direction to the associates and team leaders in operations.

Mentor and assist new hires.

Minimize Operational Risk and ensure compliance to SOW, SOP and agreed contractual parameters.

MBA / CA / CPA from a premier institute.

15+ years of experience, with some relevant exposure to 'capital market operations'.

Exposure to BPO environment is essential.

Should have a proven track record of setting up and running a BPO Operation of minimum 300-500 FTEs, including a process excellence program.

Overseas experience in Capital Market (specific to derivatives) operations would be a clear advantage.
Skills Required: -

Excellent communication skills and high level of maturity is essential for success.

Should have proven leadership and people management skills with large, multi-functional teams.

Should possess good Relationship Management and Networking Skills to be on display with 'internal' and 'external' customers.

Excellent client handling skills, with ability to present and articulate 'points of view'.

Proven ability to conceptualize and deliver successfully.

Should have a Strategic Orientation and the ability to translate strategy into action plans.

Strong analytical skills with an ability to solve problems.

Knowledge of PC applications, on-line tools and working knowledge of reconciliation platforms.

Expert knowledge of service procedures.

Knowledge of quality and quality tools such as lean and six sigma would be desirable.