XIMB Organises Seminar on Operational Excellence in Service Sector

XIMB Organises Seminar on Operational Excellence in Service Sector - Ashwamedh 2006
Post-event Press-release

Mr. Samson David, Associate VP & Head of delivery, Infosys Technologies ltd., the final speaker of the evening, brought home the hot issue of 'Operationalizing innovation in a flat world'. He highlighted the point as to how a business can improve upon its odds and achieve operational excellence by providing goods & services to the customers at a price which is competitive.

He said that any innovation that brings in some new technology operates on the basis of product life cycle which needs to be renewed once the elastic maturity phase is reached or else it reaches its end as the technology becomes obsolete.

Operationalizing innovation can help a company harvest the benefits of innovation and and separate it from the herd. This kind of innovation which is based on the market forces, leads to a new growth phase and creates the vector of differentiation. A product or a service which is an innovation today is a commodity for future and this makes innovation and change even more crucial for survival - though not mandatory because survival in itself is not necessary. He concluded by emphasizing on the fact that technology and software have become ubiquitous to an extent that any difference sought will depend largely on the nucleus of creativity and innovation.

The symposium was indeed a success as it provided a platform for the young innovators and managers-in-the-making at XIMB to feel the shade of stalwarts of the thriving service sector. The question-answer session that followed the primary discussions were a testimony of the level of understanding gained by all those lucky enough to have been a part of the audience. In the end, it can definitely be said that this confluence of expertise, matched with the brilliance of the speakers was mesmerizing enough to have suitably enlightened all those involved with this great event called Ashwamedh.

Concluded.

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Contributed by -
Rohit Verma,
Coordinator, IlluminatiX,
The XIMB Media and PR Cell,
Xavier Institute of Management, Bhubaneswar.

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