Raymond Spencer, CEO, Capgemini's Financial Services SBU, Visits Great Lakes

Raymond Spencer, CEO, Capgemini's Financial Services SBU, Visits Great Lakes

CEO of Capgemini's Financial Services SBU, Mr. Raymond Spencer, visited Great Lakes on the 27th of July 2008 as Guest Speaker. During the course of one hour, he shared his experiences on many things including, "How to Successfully Manage a

Business," "Keys to Becoming a Good Leader," and "Successfully Managing One's Career."

On Successfully Managing a Business

While explaining about how to successfully manage a business, he laid special emphasis on three dimensions of Business Management, namely, Customer, Organization and Employees. Apart from setting the Organization's processes right and following world-class standards and keeping the morale of employees high by taking care of their professional growth, it is very essential to understand the aspirations of one's Customers. One have to know one's Customer's business and the needs of the "Customer's Customer" to successfully come up with effective solutions for one's own Customers. Most senior managers, said Mr. Spencer, manage the parts and not the whole of business. This has to be addressed by focusing on all three aspects of business to be a successful enterprise.

Raymond Spencer, CEO, Capgemini's Financial Services SBU, Interacting with Great Lakers

On Becoming a Good Leader

There are three dimensions of effective Leadership: Knowing, Doing & Being. While 'Knowing' is related to the intellectual rigor of a leader and 'Doing' is the art of skillful execution with discipline, 'Being' is something which has to be understood in context. This is the inner arena of a leader which forms the fundamental core and here lies his inner strength. This aspect is the very basis upon which the other two dimensions, i.e., 'Knowing' & 'Doing' are built. According to him, this foundation can be made strong by regular meditation, introspection or by taking a 'Daily Sabbatical'.

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Contributed by -
Arun Kumar Tulli,
Class of 2009,
Great Lakes Institute of Management, Chennai.

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