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NASSCOM's
India ITES-BPO Strategy Summit 2005
Hotel Leela Palace, Bangalore
June 07-08, 2005
On 7th June 2005: CEO's Conclave
An analysis of where we are on the maturity curve and environmental changes impacting growth
Enhancing Indian BPO competitiveness with flexible and appropriate technology architecture and cost models
Security and data privacy: Raising the bar
Examining the business impact of domestic policy and regulation
Managing investor expectations in a hyper competitive environment
Capturing the Global business opportunity
On 8th June 2005: Best Practices Conclave
From BPO to BPO
Defining metrics for customer service delivery
Challenges to the industry arising from KPO & educational challenge
Sustaining the skill pool advantage
Managing HR at the firm
How Indian BPO can set Global benchmarks for operational excellence?
Speakers
Inaugural Address by Shri R. R. Shah, Member Secretary, Planning Commission of India.
- Akshaya Bhargava, Progeon
- Ananda Mukerjee, ICICI Onesource
- Bernard Truedel, Cisco Systems
- Dan Sandhu, Vertex
- Ernest Cu, SPI Technologies
- Ganesh Natarajan, Zensar Technologies Ltd.
- Govindraj Ethiraj, CNBC
- Jaswinder Ghumman, Convergys
- Jayant Sinha, McKinsey & Company
- Jerry Rao, Mphasis
- Kiran Karnik, NASSCOM
- Kristine Tully, BT
- Neeraj Bhargava, WNS
- Paul F Deninger, Jefferies & Co.
- Pramod Bhasin, Gecis
- PV Kannan, 24x7 Customer.com
- Rahul Singh, eServe
- Raman Roy, Wipro Spectramind
- Ted Price, Lehman Brothers Inc.
- Vikram Talwar, Exl Services
- Vivek Mehra, PwC
Next
Refer: CoolAvenues' Admiss Alert
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