Seminar & MDP Details



IIM Bangalore

Outsourcing Strategy and Management
Program Director: Dr. S. Raghunath
December 19-21, 2005
IIMB Campus

Overview: Outsourcing has been a major initiative in recent years for addressing issues relating to growth. Many critical areas of business are being outsourced, therefore it is extremely important that the process is designed and managed to take care of the pitfalls while ensuring expected business results.

Companies entering into outsource arrangements often have limited experience of the process; however for the outsource service providers, it is their core business, and this is reflected in the contract and the arrangements to which they commit..

This programme addresses the core issues in the outsourcing process and focuses on case studies, which differentiate initiatives that have resulted in success or failure. It takes a comprehensive view of the process, from understanding the strategy required for outsourcing success through to successful management of the outsource service provider. The programme explores and explains the key principles when developing, managing, and sustaining outsourcing arrangements.

For:

  • Senior managers who own the outsourcing initiatives

  • Senior executives managing partner relationships

  • Influencers who encourage outsourcing initiatives

  • Executives who are involved in horizontal relationships (if possible, including executives from the outsource service providers)

  • Business development managers who interface with channel partners

    Contents: The programme would broadly cover the following themes: -

  • Understanding the concept of value creation through outsourcing

  • Sizing up the strategic challenge and applying business model design to outsourcing through stakeholder analysis and creating processes for building sustainable partner relationships

  • Managing the transition from vertically managed structures and processes to horizontal relationships and processes -
          * the utilisation of measurement approach
          * goal definition and tracking through SLAs, process improvement, quality and standards, surveys and presentation of new ideas to executive committees.

  • End-to-end performance management -
          * metrics and incentives
          * strategic governance
          * communication processes for sustaining a high commitment relationship
          * reviewing performance

  • Unlocking outsourcing value -
          * leveraging tangible and intangible assets for business growth

  • Personal action plan of participants

    Mail your queries to
    Dr. S. Raghunath : srnath@iimb.ernet.in


    For details, contact: -
    Chief Programmes Officer,
    Indian Institute of Management Bangalore,
    Bannerghatta Road, Bangalore - 560 076.
    Phone: 26582450 Extn.3264 / 26993264 Extn.3475
    Fax: 080 - 26584004 / 26584050
    E-mail: edp@iimb.ernet.in
    Website: http://www.iimb.ernet.in/
    Refer: CoolAvenues' MDP Alert


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