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Operations Article | "Using 'Theory of Constraints' in Improving Urban Infrastructure"

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Using 'Theory of Constraints' in Improving Urban Infrastructure

- by Vempati Karthik *

Previous

Page - 6

To use another powerful analogy: just as every chain has only one weakest link that dictates the strength of the entire chain, every process has only one constraint that dictates the performance of the entire process. Recognizing this, the resulting steps to maximizing the performance of a process is obvious: -

  • Identify the system's constraint

  • Decide how to exploit the system's constraint

  • Subordinate and synchronize everything else to the above decisions

    To improve the performance of that same process: -

  • Elevate the performance of the system's constraint

  • If in any of the above steps the constraint has shifted, go back to Step 1. (Warning: Do Not Let Inertia Become the System's Constraint.)

    These are called the 5 Steps of TOC and provide the foundation for all of TOC's generic solutions, which include, but are not limited to, the management of processes, inventory, supply chains, product development, projects (single and multi), personnel and decision-making.

    Although the 5 Steps of TOC can be applied to every process at every level in an organization (which is how TOC is frequently implemented), the true power - and results - come from: -

  • Understanding the inter-dependencies between and across processes that contribute to delivering a product or service

  • Understanding the impact that those inter-dependencies and normal variability have on their combined, overall performance

  • Appropriately buffering that impact so that that performance can be predictably and consistently high

    Next


    * Contributed by: -
    Vempati Karthik,
    PGDBM II Semester,
    Institute of Public Enterprise,
    Osmania University Campus, Hyderabad.


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